Protecting your privacy
WHO WE ARE
Our website address is https://erling.yoga
Erling.Yoga is committed to protecting and respecting your privacy, and your information will be held and handled by us according to this Policy.
All personal data held in the UK by Erling.Yoga will be governed by the UK Data Protection Act 1998 until 25th May 2018, when this will be replaced by the EU General Data Protection Regulation (GDPR).
For the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller in respect of information collected on our website.
1. Information we may collect from you
We may collect and process the following data about you:
2. Information you give us:
Information about yourself including your full name, title and postal address, contact information including email address, phone numbers, and any relevant order fulfilment information.
We will not collect your personal information without your prior knowledge or permission.
Information that you provide when you visit our website, make an enquiry on our website or request our services.
If you email or contact us, we may keep a record of the correspondence or keep your message, emails address and contact information to respond to your request.
We may ask you to review our services on Google My Business or our website that we use for marketing purposes, although you do not have to respond to them.
We will only ask you to provide information about yourself when necessary for a providing our services to you.
You may have chosen to sign up to our newsletter for special offers and news. In joining the ‘Erling.Yoga Mailing List’, you agree to being contacted by Erling.Yoga by email or in the post with news, offers and updates that we believe may be of interest to you.
We will never share your information with third parties.
3. Information we collect about you:
Each time you visit our website we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Some of this information is collected through Cookies, which are small pieces of data that are sent to your browser from a web server and are stored on your computer’s hard drive and help Erling.Yoga identify you as the User. You have the choice to modify your browser and thus to reject the Company’s cookies.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products or services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
6. Contact forms
To enable us to safely teach yoga to students we need to know if you have any conditions that might impede your experience. We do not share any of this information. We have strong security on on our website and would not expect any data breach.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
8. We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
We accept payments through Stripe. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
9. MailChimp for WooCommerce
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
11. Your account information & password
Where we have given you (or where you have chosen) account information or a password as part of our security measures which enables you to access certain parts of our website, you are responsible for keeping these confidential.
We ask you not to share such account information or passwords with anyone and remember to log-out when you are not using our website to prevent unauthorised access.
Your personal information will only be accessible on our website to you and Erling.Yoga where you have clearly agreed to this.
12. Where we store your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security safeguards (both electronically and physically) to try to prevent unauthorised access or disclosure.
13. Uses made of your information
We use information held about you in the following ways:
Information you give to us will be used by us:
To provide you with information or products and services that you request from us or determine which communications about us may be of interest to you.
In joining “Erling.Yoga Mailing List’ and opting-in to receive marketing information by email or in the post, you agree to our using your personal information to tell you about new features, services, and products from Erling.Yoga.
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us email at firstname.lastname@example.org, or by sending us postal mail to Erling.Yoga. 7 Arthurs Hill, Shanklin, Isle of Wight ,PO37 6EW, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us.
In making an online order with Erling.Yoga, you agree to our contacting you in connection with your order. However, receipt of such a communication, does not mean that you have been added to a Erling.Yoga mailing list.
To notify you about changes to our service or contact you where necessary if (for instance) you have requested information regarding the services that we provide or have made a specific enquiry.
To ensure that content from our website is presented in the most effective manner for you and for your computer/ device.
14. Information we collect about you will be used by us:
To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve our website and ensure that content is presented in the most effective manner for you and your computer.
To improve the products and services we provide.
If you are an existing client, we will usually contact you by electronic means (e-mail, rather than post and again according to any preferences you’ve selected) with information about services similar to those previously provided to you.
If you do not want us to use your data in this way, then please email us at email@example.com
15. Disclosure of your information
Links from our website
Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies even if you access them using links from our website. Please check these policies before you submit any personal data to these websites.
Third Party Tracking Technologies
16. Access to your information
You may request access to information held about you. This is normally a free service, unless this process proves to be unduly difficult and takes more time when a fee may be payable to cover the administration costs.
This Policy will be reviewed and updated in line with any changes in the relevant legislation and technology in use with the latest version published here on this page. And any notices of related changes may be placed on other related/ prominent pages on our website. Your continued use of our website will signify that you agree to any such changes.
If you have any questions, comments or concerns about this Policy, then please email or write to us at:
Erling.Yoga, 7 Arthurs Hill, Shanklin, Isle of Wight, PO37 6EW, UK
We will then try our best to investigate your issue and resolve it promptly for you.
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.
Some of our cookies may be generated automatically by the software we used to create parts of the site. Others are simply used to save time by automatically filling in any forms that you have already filled in. If you want to change any details you can simply type over any text.
If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
ACCOUNTS AND PASSWORDS
You are promoted to enter your password when you check out. Click Lost You Password to reset. You will receive an email follow the link to reset your password.
From your account you can access all the info you need.